Privacy Policy
Berton Vineyards Pty Ltd ("Berton Vineyards," "we," "us," or "our") is committed to protecting the privacy and security of personal information provided by our customers. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of personal information, in compliance with relevant privacy standards and legislation. By accessing or using our website (www.bertonvineyards.com.au), you agree to the practices described in this Privacy Policy.
If you have any questions or concerns, please contact us at +61269681600.
We collect both personal and non-personal information in connection with your use of our website.
When you visit www.bertonvineyards.com.au, certain information about your browser and device is automatically collected by third-party services, such as Google Analytics. This information may include, but is not limited to, the type of browser and operating system you are using, your IP address, the pages you visit, and the length of time you spend on our site. This data is used for statistical purposes to improve our website and the user experience.
Personal information may be collected when you voluntarily provide it to us, such as when you complete a purchase, fill out a form, or correspond with us. This information may include, but is not limited to:
- Your name
- Email address
- Postal address
- Phone number
- Payment details (credit card information, billing address)
All correspondence, including emails, phone calls, or messages sent through our website, may also be collected and stored.
The information we collect is used for the following purposes:
- To process and fulfill your orders, including shipping products and processing payments.
- To respond to inquiries and provide customer support.
- To maintain accurate records of our communications with you, which may be used for staff training or service improvement.
- To send essential communications related to your account or transactions.
- To send marketing or promotional emails, from which you can opt out at any time by contacting us at cellardoor@bertonvineyards.com.au.
We take the security of your personal information seriously and implement appropriate technical and organisational measures to safeguard it.
We utilise Secure Socket Layer (SSL) encryption to protect sensitive information, such as credit card details, during transmission. We do not permanently store complete credit card information. When processing payments, credit card details are securely transmitted to third-party payment processors, such as eWAY, and are not retained by Berton Vineyards.
We adhere to generally accepted industry standards to ensure the confidentiality, integrity, and security of your personal information, both during transmission and once received. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You have the right to access, correct, update, or delete your personal information. If your personal details change or if you no longer wish to use our services, you may request that we update or remove your information by contacting us at wine@bertonvineyards.com.au.
When you make a purchase on our website, we will collect the necessary personal and financial information required to process your order. This information includes your contact details (such as name, email, and postal address) and payment information (such as credit card number and expiration date). If we encounter issues processing your order, we will use this information to contact you.
Berton Vineyards may use your personal information to send essential communications, such as order confirmations, account updates, and critical service details. Additionally, we may send promotional materials or marketing communications. You may opt-out of non-essential communications at any time by contacting us at wine@bertonvineyards.com.au.
We may engage third-party service providers to facilitate our business processes and website functionality. These third-party providers may have access to personal information as necessary to perform their functions, such as shipping or payment processing. However, these providers are prohibited from using your personal information for any other purposes and must comply with applicable privacy laws.
We do not sell, rent, or otherwise disclose your personal information to third parties for unrelated uses without your explicit consent, except as required by law or to protect our legal rights.
We reserve the right to disclose your personal information as required by law, or if we believe that such disclosure is necessary to comply with a legal obligation, protect our rights, prevent fraud or unlawful activity, or in connection with any legal proceedings, court orders, or governmental requests.
Our website may contain links to external websites that are not operated or controlled by Berton Vineyards. Please be aware that we are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Berton Vineyards reserves the right to update or modify this Privacy Policy at any time. Any material changes to our privacy practices will be communicated by posting the updated policy on our website and, where necessary, notifying you by email. We encourage you to periodically review this Privacy Policy to stay informed of how we are protecting your information.