FAQs
How do I place an order online?
To place an order, browse our selection of wines in the Shop section. Add the items you wish to purchase to your cart, and when ready, proceed to checkout. Follow the instructions by providing delivery information and selecting your payment method. We’ll ship your order within 2 business days.
Who do you use for delivery?
Australia Post provides our standard delivery service Australia-wide.
What should I do if my product arrives damaged or faulty?
If your wine arrives damaged (e.g., broken bottles) or faulty, please contact us immediately. Once the issue is confirmed with the courier, we’ll send a replacement as soon as possible.
The product delivered is not what I ordered. What should I do?
If you receive an incorrect product, we’ll arrange for the incorrect item to be returned at a time convenient for you. We’ll also send out the correct product as soon as possible. Often, the easiest solution is for the courier to collect the incorrect product at the same time they deliver the correct one, if suitable.
The product wasn't to my liking—can I return it for a refund?
Unfortunately, we cannot accept returns if the wine is not to your taste.
What if the product is undrinkable?
Due to our strict quality control standards, this is a rare occurrence. However, if you believe the product is undrinkable, please get in contact. We will require it to be returned for testing. If it is found to be expired or otherwise faulty, we will offer either a full refund or a replacement.
How do I return a product?
If we instruct you to return a product, we will provide an Australia Post shipping label to return the wine. Once shipped, please let us know so we can track the article.
How can I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your package through the Australia Post website.
Do you offer international shipping?
No, we do not currently ship online orders internationally. If you have any enquiries relating to exporting/importing wine, please email export@bertonvineyards.com.au.
Do deliveries require a signature?
Yes, all deliveries require a signature due to the nature of the product being alcohol. The recipient must be at least 18 years old and show valid identification upon delivery if the courier requests. If this requirement isn’t suitable for you, please call us to discuss alternative arrangements.
What if I’m not home when my delivery arrives?
If no one is available to sign for the delivery, the courier will leave a card with instructions for re-delivery or collection from a local post office/depot. Please contact the courier directly or us if you need assistance.
Why haven’t I received my entire order?
In some cases, orders consisting of multiple cartons may be separated during transit due to courier handling processes beyond our control. Rest assured, the remaining cartons will arrive shortly. You can use your tracking number to monitor the status and location of each carton. If you have any concerns, please don’t hesitate to contact our customer service team for assistance.
What payment methods do you accept?
We accept major credit cards, PayPal, and AfterPay. All transactions are processed securely.
Can I use a discount code or coupon?
Yes, you can use a valid discount code or coupon during checkout. Simply enter the code in the designated field before completing your purchase.
How do I use a Gift Card or Store Credit?
If you have a Gift Card or Store Credit, you can apply it during checkout. Just enter the relevant code in the payment section.
What is your return and refund policy?
If you're not completely satisfied with your order, please contact us within 30 days. We may replace or refund faulty products, but we cannot accept returns for personal taste preferences. For more information, visit our Returns & Refunds page.
What quality assurance processes are in place for your wines?
We are passionate about delivering top-quality wines. Our in-house panel of experts and quality control team carefully reviews every new wine for taste, longevity, pedigree, and value. Only wines that pass this rigorous evaluation are made available for sale.
What should I do if I experience issues during checkout?
If you have any problems during checkout, please contact our customer service team at 02 6968 1600 or cellardoor@bertonvineyards.com.au and we'll assist you as quickly as possible.
Can I cancel or modify my order after placing it?
Once your order is placed, it is usually processed within 1 business day. If you need to cancel or modify your order, please contact us as soon as possible. While we cannot guarantee changes can be made, we will do our best to assist you.
Where can I find tasting notes for Berton’s wines?
Current vintage tasting notes are written by our winemakers and team at the time of release and can be viewed and downloaded on the product page.
How do I become a Berton’s cellar door member?
To become a Cellar Door member, simply sign up here with your email address. As a member, you'll gain access to exclusive pricing and be among the first to enjoy early releases of our wines.
How does the Wine Club work?
Our Wine Club offers members a quarterly delivery of wines curated to suit their individual preferences. We offer a variety of packs to cater to both novice and experienced wine enthusiasts. Visit the Wine Club section of our website to explore the options. As a member, you’ll enjoy free delivery on all club shipments and the flexibility to pause or opt out at any time. Before each shipment, we’ll send a reminder, giving you the option to skip or make changes as needed—no long-term commitment required.
How can I find a stockist local to me?
Send us an email to wine@bertonvineyards.com.au or use the contact form to let us know where you’re located and a sales rep will reach out to advise where you can get your hands on Berton’s wines in your area.
Do you offer gift cards?
Yes, shop gift cards here.
Will my gift card expire?
Berton Vineyards gift cards expire 24 months after the date of issue.
How do I book a wine tasting in your cellar door?
Simply, head to the cellar door section of the website and click the ‘Book Now’ button. If you wish to book for a larger group/function or you cannot find availability for a time that suits you, please give us a call on +61 02 6968 1600 and we will do our best to accommodate you.
How do I change/cancel a wine tasting booking?
Please give us a call on +61 02 6968 1600 and we can modify the booking for you.
How can I find out about current job vacancies at Berton Vineyards?
All current vacancies can be viewed under ‘Careers’. We welcome you to submit your resume through here, even if there are no current vacancies and our HR team will be in touch if suitable.